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    Customer Support Specialist - Quito, Ecuador - RateHawk

    RateHawk
    RateHawk Quito, Ecuador

    Encontrado en: Talent EC C2 - hace 1 semana

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    De jornada completa
    Descripción

    We are looking to hire an Incident Resolution Manager, who will resolve retail and corporate problems of our clients in an effective way.

    Job Responsibilities:

    • rapid and effective resolution of both retail and corporate clients' problems, sent to you as requests through the CRM system;
    • advising clients on all matters concerning bookings and our product;
    • communication with suppliers, hotels and clients by email and phone;
    • working in CRM systems and with our internal databases.

    Requirements

    • knowledge of English on at least Upper Intermediate level (both spoken and written);
    • kindness, stress-resistance, politeness and responsibility;
    • ability to learn quickly and be results-focused;
    • a functioning computer and microphone;
    • knowledge of the travel business and booking systems;
    • knowledge of German/Spanish/French/Italian on at least B2 level (as an advantage);

    Benefits

    • remote work;
    • a young and active team of super specialists;
    • schedule: 2/2 rotating shifts (2 days work from 1 p.m. to 1 a.m. Ecuador time / 2 days off, including weekends);
    • salary 550 euro + till 250 euro bonus kpi;
    • interesting and ambitious tasks that will take you to the next professional level;
    • learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
    • corporate discounts on hotels and other services.
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