- Provide exceptional customer support via calls, chats, and emails
- Build positive and long-lasting relationships with customers
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers' sensitive information
- Apply the latest and greatest customer happiness practices
- Maintain working knowledge of our client's products and services
- Communicate with developers and other departments of various IT companies
- Excellent English skills (at least C1 for both spoken and written)
- Technical background related to networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking)
- Experience in Technical/Customer Support
- Understanding of cybersecurity, experience SOC analysis
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
- Experience with Zendesk or similar CRM systems
- Experience with engineers
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
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Technical Support Consultant - Quito, Ecuador - SupportYourApp
Descripción
Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let's see what it takes
What you will do:
What you need to succeed in this role:
Will be a great plus:
Benefits and Perks:
Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills
Visit our website:
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
Usuarios de profesión Technical Support Consultant en Quito
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Cesar Gamboy
Creativo y comprometido con el cambio.
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Diana Luna
Virtual Assistant