ECU - B2B Operations & Supply Chain Manager - Quito, Provincia de Pichincha

Solo para miembros registrados Quito, Provincia de Pichincha, Ecuador

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Job Title: B2B Operations & Supply Chain Manager · Contractor Fee: $2,500 to $3,000/month (USD) · Work Arrangement: Remote · Engagement Type: Independent Contractor · Commitment: Full-time (Approx. 40 hours/week) · Company Overview: · Tidal is a Direct Placement Agency that helps ...

Descripción del trabajo

Job Title: B2B Operations & Supply Chain Manager

Contractor Fee: $2,500 to $3,000/month (USD)

Work Arrangement: Remote

Engagement Type: Independent Contractor

Commitment: Full-time (Approx. 40 hours/week)

Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.

About This Role:

We are hiring a hands-on Operations Manager to serve as the operational right hand to the founders of a growing DTC and wholesale consumer brand. This role owns forecasting, supply chain planning, inventory management, and end-to-end order operations across Shopify and wholesale channels, including coordination with vendors and warehouse partners. This is not an admin role. You will build forecasting logic from scratch, improve operational systems, and ensure the business runs smoothly across approximately 15 SKUs with a 50 percent split between DTC and wholesale revenue.

Key Responsibilities:

Forecasting and Demand Planning
Build and maintain demand forecasting models from scratch
Translate sales data into purchasing and production decisions
Plan packaging and inventory buys with a clear rationale
Develop reporting that shows inventory health and reorder timing
Continuously improve forecasting accuracy
DTC and Wholesale Operations
Manage order flow across Shopify and wholesale or EDI platforms
Oversee inventory reconciliation and stock accuracy
Coordinate directly with warehouse and vendors
Ensure seamless order fulfillment across channels
Improve workflows and build scalable operational systems
B2B and EDI Management
Manage wholesale orders end-to-end
Work within EDI systems, SPS Commerce preferred
Ensure accuracy and timely execution
Customer Service
Handle approximately 10 to 15 order-related emails per day
Resolve shipping and fulfillment issues
Prevent recurring operational breakdowns

Software/Platforms/Tools:

Shopify, extensive experience required
Google Sheets or Excel, advanced proficiency required
EDI platforms, SPS Commerce preferred
Inventory and warehouse coordination systems

Qualifications:

3–5 years of freelancing experience.
Excellent written and verbal English communication (C1 or C2 level).
3 to 7 years of experience in ecommerce operations or supply chain
Extensive Shopify experience, non-negotiable
Proven experience creating or managing demand forecasts
Experience with US-based DTC brands strongly preferred
Background in fragrance, apparel, health and beauty, or consumer brands preferred
Advanced spreadsheet skills with forecasting logic
Strong ownership mindset and ability to operate independently

Shift Schedule:

Monday to Friday, with some overlap with US business hours preferred