Senior Support Specialist - Quito, Ecuador - NielsenIQ
Descripción
Company Description
Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of our corporate technologies is best-in-class.
We are a forward-thinking organization targeting current technology that enables our employees to be efficient using best practices.
Job Description:
What you'll do:
- Under mínimal supervision, provides front line support to end users to include interacting with other technical teams as needed to resolve end user technical issues.
- Follows established procedure to ensure workstations within the enterprise environment are properly patched and aligned with the latest security and OEM patches.
- Supports leadership in training and mentoring staff to help manage adherence to policies.
- Works to escalate solution requirements to appropriate teams such as Development or Operations teams
Qualifications:
We're looking for people who have:
- 7+ years related experience with relevant certification.
- Excellent English communication skills, with the ability to effectively interface across crossfunctional technology teams and the business
- Experience with MS Windows 8, 10, and
- Selfmotivated, creative, willing to work as a member of a team, organized and able to manage individual schedules.
- Desired certifications CompTIA A+, ITILv3
About NielsenIQ
NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world's population.
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Our commitment to Diversity, Equity, and Inclusion
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
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