Technical Support - Guayaquil, Ecuador - Sangoma

Sangoma

Empresa verificada

Guayaquil, Ecuador

hace 1 semana

Publicado por:

María José Romero

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Descripción

Technical Support Specialist
Sangoma's value proposition is audaciously simple, our solution is highly scalable and our level of service reliability is unparalleled.

Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market which includes:
UCaaS, Collaboration, Video, Contact Center, Virtualization, Access Controls, and Trunking. We are looking for talented technical support staff to join our team. Must submit your resume in English.

Your Role:

Assisting company employees with technical requests
Triaging, prioritizing and routing all issues that come into the system
Ensuring that end users are being kept up to date on their ticket status
Ensuring that shared printer/copier/scanners are maintained and online across the company
Maintaining software license documentation for the organization
Proactive management of end user laptops, desktops and mobile devices
Basic network troubleshooting, including remote connectivity issues for end users
Troubleshooting and resolving issues with end user laptops, desktops and mobile devices
Ensuring the end user devices meet security standards as laid out in corporate policy
Some systems administration oriented work
Sharing afterhours triage responsibilities with the IT team
Other duties as assigned by management

Your Background:

Willingness to jump into unfamiliar situations, ask questions and learn
A warm, customerservice oriented, disposition
Willingness to "own" a problem from initial report until final resolution
Must demonstrate a high proficiency in technical troubleshooting
Installing/configuring software and hardware on laptops, desktops and mobile devices
Managing inventory of company laptops, desktops and mobile devices
Above average verbal and written communication skills
Fluent in English
2 year certificate or degree from an accredited institution

Preferred Experience:

Experience using Atlassian's Jira platform for ticket management
Experience managing a VoIP PBX phone system
Experience with working on an IT team or on in a helpdesk type situation
Handson experience working with gSuite, Active Directory and antivirus|malware platforms.
4 year degree from an accredited institution
Must have expert level written and verbal English vocational skills.

IND