Sangoma

Technical Support Representative (BB-791E0)

Encontrado en: Neuvoo EC

Descripción:

Duties of Postion:

Answer incoming calls and respond to email and web-based customer requests for information or support on Sangoma telephony products, including Asterisk, DAHDI, and Switchvox.

Qualified applicants will possess a solid call center background, above average troubleshooting skills, be comfortable troubleshooting issues that may include the Linux and Windows operating systems and third-party products with limited or no remote access, excellent written and verbal communication skills and demonstrate reliable performance in a team environment. Must possess the ability to manage time wisely, to maintain detailed technical records, and handle customer requests in a professional manner

Required Qualifications:

  • High school diploma
  • Problem solving abilities and Research skills
  • A minimum of one year on (evidence-based) troubleshooting work related environment and call center experience
  • Familiarity with the OSI and TCP/IP models
  • An understanding and basic knowledge of Windows, Mac and Linux operating systems
  • Clear grasp of fundamental knowledge of DHCP, DNS, VLAN, NAT, Port forwarding, SNMP, NTP, SSL Certificates, Sendmail, FTP
  • Knowledgeable with server Hardware elements and troubleshooting procedures (CPU, Motherboard, Hard-drive, RAID controller, Memory, etc)
  • Skilled with packet analyzer tools (wireshark)
  • Basic programming skills a plus (C, C++, Java, Perl, Python, Bash, etc)
  • Basic knowledge on HTTP/HTTPS and Jabber protocols - Server-Client communications
  • Any Network or System Administrator certification is a big plus, as well as experience on troubleshooting telecommunications issues such as PRI, BRI, VoIP(SIP/IAX), POTS (Plain Old Telephone lines)
  • Benefits:

    We are proud to offer a comprehensive benefits package to eligible employees, which is designed to promote their personal well being as well as of their families. Sangoma not only offers a very competitive health benefits package including medical, dental and vision coverage, we also offer income protection benefits including life insurance, short term disability, and long term disability.

    Company Overview

    Sangoma Technologies Corporation develops, manufactures, distributes, and supports voice and data connectivity components worldwide. The company also provides fax-over-IP services and SIPStation FreePBX SIP trunks; private branch exchange (PBX) platforms, including FreePBX and PBXact; contact center solutions, including Lyra answering machine detection. Sangoma is a Canadian public traded company founded in 1984 and is its Corporate Office is in Markham, Ontario and subsidiaries in the U.S.A., India and the U.K.

    Job Applicant Privacy Notice:

    Sangoma collects and processes personal data related to job applicants as part of our recruiting process. We are committeed to being transparent about how we collect and use that data to meet our data protection obligations. Please visit to view our complete Privacy Policy.

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