Customer Success Manager (BB-B192A)
Encontrado en: Neuvoo EC
We are completely remote. You choose your favorite spot to work and help customers every day. It’s all up to you. Though we are scattered all over the world, we keep in touch with everyone daily so you’ll never feel isolated or alone.
We’re interested in your growth. Your career opportunities are limitless. Start off in one role, work hard, learn, and we will be more than happy to help you advance in your career.
Our client has a software platform for coaches to scale their impact and inspire the world to love coaching, has a vacancy for a Customer Success Manager is responsible for developing customer relationships by helping them transition from sales to an active client while promoting retention and loyalty.The role is to work closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction. Click to watch the video introduction of the co-founder of upcoach!
As a CSM your responsibilities are as follows but not limited to:
- Ensure that all onboarding calls are attended to timeously and professionally
- Efficient resolution of support tickets
- Ensure constant churn follow-ups
- See to it that all customer off-boarding calls are done in a timeously and professional manner
- Lead your Customer Support team
- Deal with escalations in a calm and professional manner
The following Skills and Qualities of a CSM is required:
- Bachelor’s degree or higher studies- Leadership Skills- 2 Years Customer Support experience
- Passion for Coaching
- Coaching experience would be an advantage
- Fluent in English
- Excellent verbal and written communication (Especially good on the phone and video calls)
- Reliable device and connection for work.
- Amenable to work in US timezonesLTVplus helps e-commerce brands grow internationally by building outsourced customer experience teams in any time zone and language.
Our mission: ridding the world of bad customer experiences. We understand the success of a business depends not only on the success of its customers but also of its team members. Our team members are distributed across the globe to tap into the different skillsets and languages as we do not believe in limiting opportunities.
calendar_todayhace 13 horas
location_onQuito Canton, Ecuador